FAQ

Thanks for visiting our FAQ! Click each question to see the answer.

 

Do I need the Site ID number for my electricity or gas service to sign up?

No. If you have it, great! If not, we can look it up for you based on your address.

If I signed a long-term agreement with another retailer, can I switch? Will my service be affected?

You are free to switch at any time and your service will not be affected. That said, some retailers charge hefty cancellation fees, so we encourage you to do your research before switching.

Are there fess to enroll with LEAP?

We do not charge any enrollment fees.

What are my payment options?

LEAP accepts pre-authorized debit, cheque, MasterCard, VISA and Discover Card. We also offer a monthly discount if you choose our pre-authorized debit payment plan.

What if I want to produce electricity on my property (ex: solar panels)? Can I get credit for this?

Yes. This credit happens naturally since power you produce will offset the power you take from the grid (pay for) on a monthly basis.

If my power goes out, who do I call?

In the case of a power loss or emergency, you should call your local power distributor (ENMAX, EPCOR, Fortis, etc. depending on your area).

How do I know if a flex or floating rate is best for me?

This is a personal choice. See our Electricity page for information on fixed vs. floating rates or Contact Us and one of our helpful associates will be happy to answer all your questions.

How are electricity prices set?

Electricity prices are set based on hourly need and production capability. For more information visit our Electricity page.

What is a regulated rate?

The regulated rate is a rate forecast by the regulated rate provide for your area. It is the rate that floating rate plans are based on and fluctuates from month-to-month with changes in the market. See our Electricity page for more information.

What is my Site ID number?

Your Site ID is the unique number that represents the physical site where your electricity is delivered.

What are the fees on my bill?

Regulated Fees – monitored and controlled by the Alberta Utilities Commission
Distribution, Transmission and Local Access Fees – delivery-related costs charged to Retailers by companies or municipalities for use of the infrastructure used to transmit electricity to your home/business. Retailers pass these charges directly to the consumer.

Rate Riders – additional fees charged on your bill to recover costs associated with a temporary change in the marketplace or factors outside of LEAP’s control. There are also cases where Rate Riders may result in refunds which would offset other charges on your bill.

Unregulated Fees – charged by your Energy Retailer
Administration Fee – covers processing fees incurred by your Retailer. At LEAP Energy we offer a discounted administration fee when you select our paperless billing and/or payment plans. Try our Pick your Price tool to see how different billing and payment options can change your monthly charge.

Consumption Fee – the charge you incur from your energy Retailer for your monthly energy usage. This charge is based on the rate you choose and the amount of electricity you consume.

Where can I find my account balance?

Click on the Customer Portal link on our website to be directed to our billing system. An access code to set up your online account can be found on your bill or you can Contact Us for assistance.

How do I inquire about or dispute charges on my bill?

Please Contact Us with any questions about your bill. We’ll be happy to help!

Why does LEAP Energy not offer Green Power?

AT LEAP, we believe in helping you use less which benefits you across the board – green or not. A truly sustainable program is about energy efficiency and conservation so we are dedicated to helping you use less, not pay more.

 

We can help you switch retailers!  Contact us to find out how we can help you use less and save more.